Frequently Asked Questions
Your guide to shopping at Mountainside Medical
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for medical supplies?
We accept returns on most unopened, unused items within 30 days of purchase. Please note that for hygiene and safety reasons, certain medical products and personal care items cannot be returned once the seal is broken.
Do you accept insurance or Medicare/Medicaid?
Mountainside Medical is a retail provider and does not bill insurance companies directly. We can provide a detailed invoice upon request which you may submit to your provider for potential reimbursement.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products you sell authentic and medical-grade?
Yes, we source all products directly from reputable manufacturers and authorized distributors to ensure you receive authentic, high-quality medical supplies.
Do you offer bulk or wholesale pricing?
We offer competitive pricing for bulk orders to clinics, hospitals, and businesses. Please contact our customer service team with your specific requirements for a custom quote.